Price Match Policy

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we will refund the difference as well.

To request your partial refund, simply email us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting a price match.
Promotions such as rebates and buy one, get one free offers are not eligible.
We must be able to confirm the lower price in writing (on a website, published in an advertisement, etc).
The item must be in stock on the competitor's website.
The competitor must be an online store, they may not have a retail location.
The website can not be a discounter or auction website (ie; eBay, overstock, etc).
The competitor must be an Authorized Retailer of the product in question.
The Price Match Guarantee includes the item price and the shipping charges. It excludes sales tax.

Shipping

1-Order Processing and Shipment

As soon as you place your order, you will receive an order confirmation email. Orders are processed by the next business day. Shipping transit times are typically 5-8 business days.

We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided at checkout. If you do not receive tracking information from us within two business days of your order, please reach out to us at orders@gofirepits.com.

2-Free Shipping

Outbound shipping is free for all orders in the United States.

3-Shipping Partners

We proudly ship with UPS, FedEx, and R+L Carriers.

4-Ground Shipping and LTL Freight Shipping

All items up to 150lbs ship via Ground Shipping unless otherwise noted. All items 150lbs and over ship via LTL Freight Shipping unless otherwise noted. For more details on these, see Clause 5 and Clause 6 of this Shipping Policy.

5-Ground Shipping

For items that ship via Ground, they will be delivered to your address as regular packages. Shipping times may vary with different carriers.

6-LTL Freight Shipping

For items that ship via LTL Freight, your shipment will be packaged in a wooden crate or on a wooden pallet to keep it safe during transit. We have several freight carriers that we use in order to be able to get the best rate. We will notify you of the carrier who will deliver your product and their contact info via email as soon as possible, as well as the tracking number for your order. We will also provide the carrier with your contact info - namely your phone number - and they will call you to arrange a date and time for the delivery of your shipment. Delivery times are typically a 3-hour window, but you can arrange the specifics of this with the carrier. You must be physically present to meet the driver, inspect the shipment for damage, and sign the delivery receipt, at which point the driver will leave. If you notice any visible damage to the product, such as major dents or holes, take photos of the damage, refuse the delivery, and contact us. We will arrange a replacement order for you. In case you are not home during your scheduled delivery appointment, the delivery will not be completed and the carrier will contact you again to reschedule the delivery.

7-Damages

For items shipped via Ground, any damage must be reported to us within 24 hours of delivery with photos of the damage. You may choose to receive a refund and keep the item or return it and receive a replacement item for free.

For items shipped via LTL Freight, if you notice any visible damage to the product at delivery, such as major dents or holes, you may take photos of the damage, refuse the delivery, and contact us. You may choose to: return it and receive a replacement for free, or accept the item and receive a refund of the full value of the damaged item.

8-International Shipping

We do not ship orders to nor receive returns from locations outside of the US.

9-Incorrect Items

If you receive any incorrect items in your order in lieu of the correct items, contact us and send photos of the incorrect items to returns@gofirepits.com. We will send you the correct replacement items at no charge. Or, instead, you may choose to receive a refund amounting to the value of the (correct) items you ordered which you should have received (replacements not sent in this case). You may return any incorrect items which were sent to you originally at no charge, or you may keep them (see Refunds & Returns).

10-Cancellations & Refunds

Refunds will only be issued to the original credit card that you used when placing your order (see Refunds & Returns). All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping costs.

11-Returns

Delivered orders may be returned for up to 30 days after the date of delivery for a full refund less return shipping costs. For returns, email us at returns@gofirepits.com (see Refunds & Returns).